Privacy Policy & TermsPrivacy Policy
This privacy policy applies to all clients of RJ Grant Designs.
This policy was last updated on 16th September 2009.
The Privacy Policy below governs your account at RJ Grant Designs and any information you provide on this site.
Information Collection & Use
RJ Grant Designs is the sole owner of the information collected on this web site. We will not sell or share this information to others in ways different from what is disclosed in this statement. RJ Grant Designs collects information from our users at several different points on our website.
We request information from the user on our enquiry forms. Here a user must provide contact information (like name, email and telephone numbers etc). This information is used to fulfil customer's enquiries and/or orders. We might get back to the customer to provide the information requested by the customer (such as a quote).
When you have taken out a service with us, we require some account information from you. We require your business name, a contact name, email address, telephone number, mobile telephone number, address and a description of your business. This information is stored by us in order to process your account.
In order for RJ Grant Designs to take payments from our clients we require your debit card, credit card and bank account information. This information is only required if we take payments via the telephone. This required information is necessary for us to process transactions via our online payment supplier PayPal. RJ Grant Designs process transactions via the phone using PayPal Virtual terminal and do not store financial details of any credit cards or credit cards processed. All online payments are made via PayPal. To read their privacy policy please click here
Online Website Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. All of our users' information is restricted in our office. Only employees who need the information to perform a specific job (for example, our accounting staff or a customer service representative) are granted access to personally identifiable information.
Outgoing External Links
This web site may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site. RJ Grant Designs is not responsible for the information, content or opinions contained on external websites, including those of our clients.
Choice/Opt-out
If you use this site to purchase services you may occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications on our order form. Users who no longer wish to receive our newsletter or promotional materials from our companies may opt-out of receiving these communications by contacting us directly.
Terms of Service
In these conditions, unless the context requires otherwise:
"Buyer" means the company, firm, body or person purchasing the Services from RJ Grant Designs.
"Contract" means a contract, subject to these conditions, for the provision of the Services between RJ Grant Designs and the Buyer.
"RJ Grant Designs" means RJ Grant Designs and any subsidiary or agent of RJ Grant Designs through which the Services are sold.
"Order" means a purchase order in respect of the Services completed or agreed by the Buyer and submitted to RJ Grant Designs, together with all documents referred to in it.
"Quotation" is an agreed piece of work (incorporating these conditions) provided by RJ Grant Designs to the Buyer in respect of the Services. No contract will come into existence until RJ Grant Designs's written acceptance or order form has been completed and signed on behalf of the Buyer and the order acknowledgement has been signed on behalf of RJ Grant Designs.
"Services" means the subject matter of each Contract between the Buyer and RJ Grant Designs, being the work and/or services or any of them to be performed by RJ Grant Designs for the Buyer pursuant to the Order.
"Standard Form" means RJ Grant Designs's standard form of Order.
General
A Quotation shall not be binding on RJ Grant Designs and a Contract will only come into being upon acceptance by RJ Grant Designs of the Order by signing or counter signing the date of the order and returning it to a customer.
The Contract will be subject to these conditions. All terms and conditions appearing or referred to in the Order or otherwise stipulated by the Buyer shall have no effect, unless such Order is in the Standard Form. Any variation to the Contract must be confirmed in writing by RJ Grant Designs.
Quotations submitted by RJ Grant Designs shall remain open for acceptance by the Buyer for a period of 14 (fourteen) days from the date of the Quotation (unless in the Quotation some other period is specified) or when RJ Grant Designs withdraws the Quotation.
These conditions shall, to the extent applicable, apply to goods and products in the same way as they apply to Services.
The minimum length of any ongoing website services purchased will be 12 months.
Prices
Where the Services are sold by reference to RJ Grant Designs's published price list or tariff structure, the price payable for the Services shall be the ruling price as published in the price list or tariff structure current at the date of purchase.
In other cases, the price for the Services shall, subject to clause 1.3 above, be that stated on the relevant Quotation.
RJ Grant Designs shall (if applicable) add to the price of the Services, and the Buyer shall pay, an amount equal to any VAT or other sales tax or duty applicable from time to time to sales or supply of such Services.
Any price changes will take effect from the 1st day of the month and the customer will be notified in writing 7 (seven) days before any price change takes effect.
Terms of Payment
Subject to clause 3.2 the Buyer shall, at the time of submission of an Order to RJ Grant Designs, pay to RJ Grant Designs a non-refundable deposit for the Services specified on the Order of 40% or the value stated on the invoice of the value shown on the Order ("Deposit").
The Buyer shall not be required to pay a Deposit in respect of Optimisation or Web Hosting services.
RJ Grant Designs shall invoice the Buyer for all Services (less any Deposit) immediately on completion of the web Site.
Unless otherwise agreed in writing by RJ Grant Designs and without prejudice to clauses 3.1 and 4, invoices shall be payable by the Buyer immediately upon completion of the relevant Web Site to which the invoice relates.
The Buyer shall make all payments due to RJ Grant Designs by cheque (supported by an appropriate cheque guarantee card) or by bankers draft or in cash or by telegraphic or electronic transfer direct to the company bank account or by arranged Direct Debit (and in each case in pounds sterling).
If the Buyer fails to pay any amount due to RJ Grant Designs under this Agreement on the relevant due date, default interest at the rate specified by the Late Payment of Commercial Debts (Interest) Act 1998 shall be added to such amount for the period from the day after the due date until the date of receipt (whether before or after judgment) together with any reasonable and proper amounts incurred by RJ Grant Designs in seeking to recover such late payment from the Buyer (including, without limitation, legal fees).
Website Design
The client unconditionally guarantees that any element of text, graphics or other artwork furnished to RJ Grant Designs for inclusion in the web design project are owned by the client, or that the client has permission from the rightful owner to use each of these elements, and will hold harmless, protect and defend RJ Grant Designs and it's subcontractors from any claim or suit arising from the use of such elements furnished by the client.
All creation files remain the intellectual property of RJ Grant Designs on completion of a web design project.
RJ Grant Designs shall be free to reproduce, use, disclose, display, exhibit, transmit, perform, create derivatives works, and distribute any item from the clients web pages unless specifically agreed to do otherwise. Further, RJ Grant Designs shall be free to use any ideas, concepts, know how or techniques acquired in the construction of web sites for any purpose whatsoever including but not limited to developing, manufacturing and marketing products and any other items incorporating such information unless specifically agreed otherwise.
Website Optimisation (SEO)
Whilst RJ Grant Designs will try to improve the position of your website in Search Engine results in response to a search request, we do not warrant that this effort is in any way guaranteed.
RJ Grant Designs cannot be held responsible for any changes to the position of you Web Site in the Search Engine results in response to a search.
Website Services
RJ Grant Designs are registered Reseller Partners for domain name registration, website hosting and mailboxes through either Fasthosts or 1 and 1. The registration of a domain name, hosting of a website or registering of mailboxes on behalf of the client is subject to the terms and conditions of these businesses on their individual websites.
RJ Grant Designs will accept no liability for any financial loss resulting from a domain not being renewed.
RJ Grant Designs shall have no liability arising from any financial loss arising from any registered mailbox not being available.
A change of one hundred pounds (£100) + VAT will be charged for any domain transfer. A domain will only be transferred if this has be paid as well as any other outstanding balance owed to RJ Grant Designs Communications.
Ecommerce Website Services
RJ Grant Designs supply E Commerce Services via ZenCart, Os Commerce and VirtueMart and the client is subject to the terms and conditions of this business on their individual websites.
RJ Grant Designs will accept no liability for any financial loss resulting from the use of any E Commerce website.
Refund Policy
RJ Grant Designs allows the buyer 7 days to refund any website or services provided. If buyer requires a refund of their website or service the buyer has 7 (seven) days in which to cancel. Any deposit paid will be non-refundable. Notice must be made via email or post to our customer service address: RJ Grant Designs, PO Box 45398, London, SE14 5JJ or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Deposit
RJ Grant Designs process transactions via the phone using PayPal Virtual terminal and do not store credit card details of any credit cards processed.
RJ Grant Designs charge a 40% deposit before any work is started. This is a non refundable charge.
Warranty and Limit of Responsibility
RJ Grant Designs acknowledges and agrees that it shall perform the Services:
with reasonable skill and care; and
in accordance with good industry practice.
The Buyer acknowledges and agrees that RJ Grant Designs shall have no liability to the Buyer in respect of the positioning of the Buyer's Web Site.
The Buyer's remedies in respect of any claim under the foregoing express warranty or any condition or warranty implied by law or any other claim in respect of the Services or Web Site or any workmanship in relation to them (whether or not involving negligence on the part of RJ Grant Designs) shall, in all cases, be limited to re-performance of the Services or refund of the relevant purchase price.
RJ Grant Designs shall not in any circumstances be liable to the Buyer for any indirect or consequential losses or any loss of profits purported to have been suffered by the Buyer.
RJ Grant Designs shall not be liable for any failure in the performance of any of its obligations under the agreement caused by factors outside its control.
Delivery & Completion Dates
RJ Grant Designs undertakes to use its reasonable endeavours to provide completed Services to the Buyer within 30 days of the date on which RJ Grant Designs receives a signed Order from the Buyer.
The dates for carrying out the Services and delivery of any resultant Web Site are approximate only and, unless otherwise expressly stated, time is not of the essence for delivery or performance.
RJ Grant Designs will not be liable in any circumstances for the consequences of any delay in delivery or performance or failure to deliver or perform save where the same is as a result of the negligence of RJ Grant Designs.
No delay (unless material) shall entitle the Buyer to reject any delivery or performance or any other Order from the Buyer or to repudiate the Contract or the Order.
Responsibility for approving the website
The Buyer acknowledges and agrees that RJ Grant Designs shall produce the Web Site based on information provided to it by the Buyer.
Notwithstanding clause 8.1, it shall be the responsibility of the Buyer (and not RJ Grant Designs) to review and approve the content of the Web Site (including, without limitation, the spelling of names and addresses and the accuracy of telephone numbers) at the time of the completion of such Web Site by RJ Grant Designs to the Buyer for approval by the Buyer.
RJ Grant Designs shall have no liability to the Buyer for any inaccuracies in the Web Site if and to the extent that the Buyer has failed to review and/or approve (or require amendment (as the case may be)) provided to the Buyer by RJ Grant Designs pursuant to this Agreement.
Termination
RJ Grant Designs may terminate the Contract immediately in the event that the Buyer is in breach of its obligations under the Contract and/or the Buyer suffers any event of insolvency or is or becomes unable to pay its debts as they fall due.
RJ Grant Designs may at its discretion suspend or terminate the supply of any goods and services if the buyer fails to make any payment when due or otherwise defaults in any of its obligations under the contract or any other agreement with RJ Grant Designs or becomes insolvent, has an administrative receiver appointed of its business or is compulsorily or voluntarily wound up or RJ Grant Designs bona fide believes that any of those events may occur and in any case of termination may forfeit any monies paid.
RJ Grant Designs may by written notice terminate the Agreement immediately and without liability for compensation or damages except as mentioned in this agreement if the Buyer fails to make payment as specified above.
Any contract cancelled during the first twelve (12) months will incur a penalty charge of £200.
Third Party Claims
The Buyer shall indemnify RJ Grant Designs and keep RJ Grant Designs indemnified from and against any and all actions, costs (including, without limitation, the cost of defending any legal proceedings), claims, proceedings, accounts and damages in respect of any infringement or alleged infringement by a third party of any patent, registered design, unregistered design, design right, copyright, trade mark or other industrial or intellectual property rights resulting from compliance by RJ Grant Designs with the Buyer's instructions, whether express or implied.
Assignment & Sub-Contracting
None of the rights or obligations of the Buyer under the Contract may be assigned or transferred in whole or in part without the prior written consent of RJ Grant Designs.
The Web Site shall be for the sole use of the Buyer and shall not be capable of assignment to a third party by the Buyer.
RJ Grant Designs shall be entitled to sub-contract any work relating to the Contract without obtaining the consent of, or giving notice to, the Buyer.
Notices
Any notice or other communication to be given under these conditions must be in writing and may be delivered or sent by prepaid first class letter post or facsimile transmission.
Any notice or document shall be deemed served: if delivered, at the time of delivery; if posted, 48 hours after posting; and if sent by facsimile transmission, at the time of transmission.
Invalidity
The invalidity, illegality or un-enforceability of any provision of these conditions should not affect the other conditions.
Third Party Rights
A person who is not party to this agreement shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This clause does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.
Law & Jurisdiction
The Contract shall be governed by and construed in all respects in accordance with English law and the parties hereby submit to the exclusive jurisdiction of the English courts.